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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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adam garcia

February 20, 2025

5  out of  5
rating by adam garcia
"Hannah was extremely knowledgeable and helpful! She guided us through all of the aspects of the changes to our policies. She made the process seamless and was spot on with what to expect. Thank you Hannah, awesome job!"
We responded:
"We appreciate you and your feedback, as well as the kind words about your experience with Hannah. We look forward to serving you for years to come."
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Vanessa Pavia

February 15, 2025

5  out of  5
rating by Vanessa Pavia
"Very warm costumer service. Genesis was very kind and quite professional."
We responded:
"So glad your experience with Genesis was a great one. We appreciate your feedback and you as our client!"
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Eric

February 5, 2025

1  out of  5
rating by Eric
"State Farm customer for 20 years and haven’t once had as poor of an experience till working with this office. Had an accident in my car and needed an estimate from my insurance before the repair facility would initiate any action(already had to handle coordinating the tow myself because Statefarm dropped ball on settting up my tow and instead of being when I initiated the tow when I asked them to they instead decided to set up a tow at 5am… the next day later.. waking me up and leaving me to sort things out… because that’s normal service I guess). To make matters worse State Farm did not have an agent available to do an estimate until over TWO WEEKS later. Great so I’m out a car waiting on State Farm… think they owned it their lack of availability and cover 100% or rental… WRONG The 80% statefarm 20% rental policy is now my responsibility to pay 20% of the rental even though it’s because State Farm is inundated with claim management and could not have an agent available till then(I honestly do t care why you can’t get an estimate I should pay for your inability to do it timely) . My repair facility is currently open to fit me in as openings arise(albeit currently out a few weeks) State Farm agent Nathan Almlie wants to somehow blame them as a justification for Statefarm’s inefficiency or failure to deliver an in person estimate in a timely manner and wants me to pay 20 % rental during waiting for them to do what “should be” a readily available adjuster to estimate. I’m still a loyal State Farm customer but taking my business to a different agent which hopefully will own accountability and not scapegoat elsewhere and point fingers. Cover your inefficiency Statefarm and treat your customers like they’ve been a 20 year loyal customer not hang them out to pay rental fees while you get your things in order."
We responded:
"Thank you for your review of your Claims experience. I realize the claims process is not always smooth and can even be traumatizing for some. I apologize that your claims expectations have not been met and feel that no one is listening to you. We have passed along your concerns to our Claims department in hopes that your upcoming call with a Claims supervisor will yield the results you are wanting. Again, I’m sorry our attempts to assist you with your claim and our calls to the Claims department on your behalf did not end in the results you desired. I wish you the best of luck and hope your claim process goes smoothly from here on out. "
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Natalie Andelin

January 16, 2025

5  out of  5
rating by Natalie Andelin
"We have been with Nathan Almlie for over 15 years and he has taken great care of us! He takes the time to talk us through our policies and get us the best rate and coverage! Genesis and all the employees are so great to work with- I highly recommend him as an agent!"
We responded:
"Thank you, Natalie. Always a pleasure working with you as well. We appreciate you and your family!"
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Steven Farrell

January 7, 2025

5  out of  5
rating by Steven Farrell
"Helped me out and super friendly"
We responded:
"Always happy to be of assistance. We appreciate you as a client!"
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Stephanie Dove

December 24, 2024

5  out of  5
rating by Stephanie Dove
"To: Genesis, State Farm Insurance Thank you for your kindness, professionalism, and exceptional assistance as we added a new car to our existing policy. Your patience and thoroughness made the entire process seamless, and we truly appreciate the time you took to ensure everything was handled smoothly. Once again, thank you for your outstanding customer service and for going above and beyond to make this experience stress-free. ~ Stephanie Dove, Office Manager Holm Construction, LLC"
We responded:
"Thanks Stephanie. We love working with you as well!"
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Kevin Cote

October 19, 2024

5  out of  5
rating by Kevin Cote
"Like always just phenomenal service and fast help when I need it most. Love statefarm. Nathan gets it done right°°"
We responded:
"Thanks Kevin. It's always a pleasure working with you."
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Diane Wilson

August 29, 2024

5  out of  5
rating by Diane Wilson
"Could not have asked for better service. Very pleased."
We responded:
"We are glad we were able to assist you and that you enjoyed working with us. The feeling is mutual!"
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D J

August 22, 2024

5  out of  5
rating by D J
"Hannah was extremely helpful and friendly in helping me with my insurance needs. She responded quickly and got everything that I needed done. Thank you!"
We responded:
"We are glad that Hannah was of great assistance to you. We are aways here to help!"
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Kathleen Dinubilo

August 7, 2024

5  out of  5
rating by Kathleen Dinubilo
"I recently switched offices, and I have to say I'm extremely happy with the personal service I received. They take the time to explain things 😊 Thanks again Nathan and Hannah!"
We responded:
"Glad we could be of assistance and always happy to help. Looking forward to the years to come."
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Ernie V

August 5, 2024

5  out of  5
rating by Ernie V
"Extremely efficient, friendly and personable service. Hannah took her time to review and match my current insurance needs. I am very happy with State Farm's competitive rates. Having a local agent near me is a definite plus."
We responded:
"Glad to hear you enjoyed your experience working with Hannah. Welcome to State Farm and our Agency."
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Jeff B

July 19, 2024

5  out of  5
rating by Jeff B
"I got tired of paying big money to insurance and then fighting their automated phone service every time I had a question. Nathan Almlie's office connects you quickly to a highly competent, local human being. Any of them will help me with celerity, but i can just ask for my favorite rep also. Switching my insurance here was a smart move. Five stars for the whole office."
We responded:
"Thanks Jeff! Glad to have you here at our Agency and that Genesis was able to provide you with great customer service. We look forward to working with and for you for years to come."
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Christopher Bautista

May 31, 2024

5  out of  5
rating by Christopher Bautista
"Every time I need help or questions from Nathan or Genesis or amyone in the office, I always get a prompt response"
We responded:
"Always happy to be of help. Have a great summer!"
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Laurie Porter

April 11, 2024

5  out of  5
rating by Laurie Porter
"I've always appreciated the people here. Always helpful and kind."
We responded:
"Welcome back Laurie! Glad we are able to work with you again."
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Tobi Evans

April 5, 2024

5  out of  5
rating by Tobi Evans
"We just moved and they have made the process easy. Great service!!"
We responded:
"Glad we were able to make your move an easy one. Welcome to Nevada!"
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Cecilia Cervantes

January 23, 2024

5  out of  5
rating by Cecilia Cervantes
"State Farm, and the whole crew are the BEST! They take care of any issues you have. SWITCH, you won't be sorry!"
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Larry Self

January 20, 2024

5  out of  5
rating by Larry Self
"Genesis is great! Always gets back to you and always solves your concern."
We responded:
"Thank you for letting us know that Genesis is doing a great job!"
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June Palmer

January 20, 2024

5  out of  5
rating by June Palmer
"I was very pleased with the excellent customer service I received yesterday from Genesis Morelos. She assisted me on lowering our monthly State Farm Insurance bill. For we are retired, and are on a fixed income. We need a little adjustment to lower our bill to fit our monthly budget, and she found the best solution for us. We were most grateful. We have been a State Farm customer since 2009. We would highly recommend State Farm to anyone, that is seeking an excellent Insurance company, for all their insurance needs."
We responded:
"Thank you for letting us know that Genesis provided you with great service. We look forward to continuing to provide you with that same level of service for years to come."
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Marianne Ramsey

July 20, 2023

5  out of  5
rating by Marianne Ramsey
"Very helpful with whatever you may need."
We responded:
"Thank you Marianne. Always a pleasure to help you! "
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Pat Ladue

July 9, 2023

5  out of  5
rating by Pat Ladue
"Great agent. Always takes care of me"
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Jesteus (Kaevus)

October 8, 2022

5  out of  5
rating by Jesteus (Kaevus)
"I've happily had Nathan as my agent for years at this point, which everything being so seemless I honestly forget I'm a customer sometimes! Also would like to shout out Janessa for helping me get renters incurance right when I needed it! They're exactly what insurance companies should be and I can confidently say Nathan and his team are the best in town hands down."
We responded:
"Thank you so much. We appreciate your years with our Agency and glad Janessa was able to help you out with your Renters Insurance. We are always here to help!"
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Paulina Spurs

May 24, 2022

5  out of  5
rating by Paulina Spurs
"Nice guy. Recommend!"
We responded:
"Thank you Paula. We appreciate you and look forward to continuing to help you with your insurance and any questions you may have."
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Kathy Greenleaf

October 14, 2021

5  out of  5
rating by Kathy Greenleaf
"I used to be with Farmers but they kept raising my rate and lowering my coverage. Mind you that I insured a home, 2 vehicles, and 2 trailers through them. Byron not only lowered my rate for my vehicles he also tripled my coverage and slashed my deductible from $750 down to $250. I highly recommend switching! 👌"
We responded:
"Kathy, We are so happy to have you as a customer and pleased that we were able to provide you with better coverage and lower deductibles. Thanks for joining us!"
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Susan Alvarez

May 28, 2021

5  out of  5
rating by Susan Alvarez
"Byron made me feel like a valued customer. He really cared and was upbeat and very enthusiastic about what State Farm could do for me! Great experience!"
We responded:
"Susan, I appreciate the kind words about your experience with Byron. We strive to make every interaction a positive one and look forward to helping you for years to come."
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RC BRAUWN

April 30, 2021

5  out of  5
rating by RC BRAUWN
"THEY WERE VERY UNDERSTANDING QUICK TO TAKE CONTROL OF THE SITUATION AND WAS ABLE TO HANDLE THE PROBLEM WITHOUT ANY DELAY OUTSTANDING SERVICE"
We responded:
"Thanks RC. Glad we were able to assist you , as we are always happy to help and we look forward to working with you in the future."